Urgent Requirement in Qatar
- Designation: IT Onsite Technician
- Location- Qatar
- Duration- 3-4 months (On contract basis-Qatar World Cup)
- Joining- Immediate
- No. of positions- 50+
- Visa provided
- Accommodation provided
- Joining ticket provided
- Salary- 2100 – 2400 QAR
- Duty Hours – 8 hrs.
- Weekly Off – 1 Day
Serve as the point of contact for venue-based users seeking technical assistance over the phone, email, or in-person.
Investigate and help resolve issues on customer’s IT domains using agreed troubleshooting methodologies.
Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment.
To be proficient on ITSM processes and consult end-users on workflow. Perform troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Document fix processes and help streamline procedures for future technical support actions.
Provide accurate information on IT services to the client groups. Record incident and request updates and resolution in the ticket logs
Pass on any feedback or suggestions by the clients to the management team. Identify and suggest possible improvements on processes and procedures.
Participate in bump-in, bump-out process. Deploy and configure all agreed IT equipment (PC, peripherals, printers, etc.) in relative spaces.
Assist IT Service Manager with open tasks.
Cooperate with assigned team on overall Event IT tasks for delivery. Contribute to other Onsite IT Support activities.
Report to venue IT Managers
13. Skills Needed:
Experience as an IT technician or other IT support role.
Excellent understanding of computer systems, printers, mobile devices and other tech products.
Ability to diagnose and resolve IT related issues.
Good knowledge of ITSM processes and best practices. Customer oriented and cool-tempered.
Excellent communication skills.
Proficiency in English, both written and verbal
Arabic is an asset
Please share your CV + All Documents in a Single PDF File to [email protected]
ABSOLUTE TRANSIT SYSTEMS PVT LTD.
Ground Floor, Classique Towers, Janatha Road, Vyttila, Ernakulam, Kerala
Associate Offices – Mumbai, Vadodara, Delhi & Dubai – UAE
Phone : +91 90740 44702 website : www.absolutetransit.com
Overseas Recruitment Consultants. Approved by Govt. India